Refund Policy

• Cancelling is straightforward. You can cancel a monthly or annual Premium subscription at any time from your dashboard. Billing stops at the end of the current period, and Dodo Payments will not charge you again.
• Your plan stays active until it ends. You keep full Premium access until the end of the period you have already paid for. After that date, your account returns to the Free plan.
• No refunds, cash or credit, for a paid period. Once a billing period has started, the amount paid is non-refundable for any reason, including not using it, a change in circumstances, or a decision to cancel. There is no pro-rata refund for the unused part.

Credit packs (Buyer Starter, Plus, and Power; Vendor Starter, Plus, and Power) are one-time purchases of platform credits, which pay for individual actions such as unlocking an RFQ, a Trade Intelligence search, a freight estimate, or starting a conversation with a vendor. Credits are not money, are not redeemable for cash, and credits you buy do not expire.

• Credits stay yours, even if you change your mind. Because purchased credits do not expire, the practical answer to a pack you no longer plan to use is to keep the credits and use them whenever you return. Cash refunds are not issued.
• Duplicate or accidental purchases. If you were charged twice for the same purchase within 24 hours, or bought the wrong pack and have not spent any of its credits, contact support. We may, at our discretion, reverse the duplicate as credits in your balance equal to the wrongful charge. We cannot do this once any of those credits have been spent.
• Spent credits are used up. Credits spent on an action (an RFQ unlock, a Trade Intelligence search, a freight estimate) cannot be returned, because the action has been performed and, often, third-party costs have been incurred.

• Credits have no cash value. Your credit balance is prepaid access to specific platform actions only. It is not money, cannot be redeemed for cash, gift cards, bank transfer, or any third-party service, and has no value outside LithoPrime.
• No cash-out when you close your account. If you close your LithoPrime account, any remaining credit balance (purchased, received with Premium, given as free monthly credits, or granted as a refund) is forfeited at closure. We do not convert it to cash, move it to another account, or refund it to your original payment method.
• What expires and what doesn't. Credits you buy, receive with Premium, or are granted as a refund stay available for as long as your account is open and in good standing. The free credits every account receives each month are different: they reset at the start of each month (UTC), and unused free credits don't carry over. Free credits are spent first.

• Featured Boost (from $10) is non-refundable. The 12-hour featured placement starts as soon as you buy it, and cannot be refunded once it has started.

Our default is credit-balance refunds only. However, nothing in this policy limits or excludes any non-waivable consumer right you have under local law. Where local law requires a cash refund (for example, statutory cooling-off periods for consumers, not businesses, in the EU, EEA, and UK, or specific protections under India's Consumer Protection Act, 2019), we will honour that right together with Dodo Payments.

By starting to use Premium features, requesting Trade Intelligence results, or unlocking RFQ details before any cooling-off period ends, you expressly consent to immediate performance and acknowledge that you may lose your right of withdrawal for the part already performed.

• Added as platform credits. Approved refunds are added to your LithoPrime credit balance and appear in your Credits history labelled "Refund".
• Timing. Credit refunds are processed within 5 business days of approval. There is no bank delay, because no money moves.
• Conversion rate. Refunds based on a purchase price are converted at the per-credit rate of an equivalent credit pack at the time of the refund (usually the Starter pack for your account type). Refunds are given in credits, not currency.
• Taxes. Where Dodo Payments paid tax on the original charge, that tax is not refundable as credit, because already-paid tax cannot be recovered from the tax authority.

Please contact us before filing a chargeback with your card issuer; refunds available under this policy are faster through us. Filing a chargeback for a charge that, on review, does not qualify for a refund under this policy may lead to your account being suspended while we investigate, your credit balance being forfeited, and your listings being removed. If a chargeback is later reversed in our favour, we may offset reasonable processing fees against any future credit you are owed.

1. Open a support ticket from your dashboard, or email support@lithoprime.com.
2. Include the email address on your LithoPrime account, the Dodo Payments receipt or transaction ID (from your purchase email), the amount, the reason for your request, and anything that helps (screenshots, error messages).
3. We aim to acknowledge your request within 2 business days and resolve it within 5 business days. Approved refunds are added to your credit balance.

We may update this Refund Policy to reflect changes in our products, payment processors, or the law. The version in effect when you made a purchase governs that purchase. We will email active subscribers about material changes and show the new "Last updated" date at the top of this page.